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Head office

Equitable Life of Canada
One Westmount Road North
P.O. Box 1603 Stn Waterloo
Waterloo, Ontario  N2J 4C7

 

Automated switchboard

1.800.722.6615

Main reception hours

Monday Friday
8:30 a.m. 5:00 p.m. ET

 

 

 

Customer Service

Life Insurance and 
Critical Illness

Telephone: 1.800.668.4095

Fax: 519.883.7404

Email:
Life insurance and critical illness

Monday to Thursday
8:30 a.m. – 6:00 p.m. ET

Friday
8:30 a.m. 5:00 p.m. ET

Savings and Retirement


Telephone: 1.800.668.4095

Fax: 519.883.7404

Email: Savings and retirement

Monday to Thursday
8:30 a.m. – 6:00 p.m. ET

Friday
8:30 a.m. 5:00 p.m. ET

Group Benefit Claims


Telephone: 1.800.265.4556

Fax: 1.888.505.4373

Group administration and web services
Email Hours: Monday to Friday
Health claims 8:15 a.m. – 7:00 p.m. ET
Dental claims 8:15 a.m. 7:00 p.m. ET
Life insurance and disability claims 8:15 a.m. – 5:00 p.m. ET
Group administration and web services 8:15 a.m. – 5:00 p.m. ET
Special Investigation
Unit
8:15 a.m. – 5:00 p.m. ET

Advisor Services

Life Insurance and
Critical Illness

Telephone: 1.800.668.4095

Fax: 519.883.7404

Email:

Western Canada
(BC, AB, SK, MB)
western-service@equitable.ca

Eastern Canada
(ON, QC, NB, NS, PE, NF)
eastern-service@equitable.ca

Monday to Thursday
8:30 a.m. – 6:00 p.m. ET

Friday
8:30 a.m. 5:00 p.m. ET

Savings and Retirement

Telephone: 1.800.668.4095

Fax: 519.883.7404

Email: savingsretirement@equitable.ca

Monday to Thursday
8:30 a.m. – 6:00 p.m. ET

Friday
8:30 a.m. 5:00 p.m. ET

Group Benefits

Contact the regional sales office
closest to you.

Group Benefits Plan Member Services and Claims

Email
Hours: Monday to Friday
Telephone
Fax
Toll free fax
Health claims 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 Option 2 519.883.7406 1.888.505.4373
Dental claims 8:15 a.m. 7:00 p.m. ET 1.800.265.4556 Option 3 519.883.7406 1.888.505.4373
Life insurance and disability claims 8:15 a.m. – 5:00 p.m. ET 1.800.265.4556 Option 4 519.883.7406 1.888.505.4373
Group administration and web services 8:15 a.m. – 5:00 p.m. ET 1.800.265.4556 Option 5 519.883.7403 1.888.505.7747
Special Investigation Unit (Tips hotline) 8:15 a.m. – 5:00 p.m. ET 1.800.265.8899

 

Travel Assist 24-Hour Emergency Hotline

Toll–free Canada / USA: 1.800.321.9998
Global call collect: 519.742.3287

Other Contact Information


Group Benefits Plan Administrator Services and Claims

Email
Hours: Monday to Friday
Telephone
Fax
Toll free fax
Health claims 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 Option 2 519.883.7406 1.888.505.4373
Dental claims 8:15 a.m. 7:00 p.m. ET 1.800.265.4556 Option 3 519.883.7406 1.888.505.4373
Life insurance and disability claims 8:15 a.m. – 5:00 p.m. ET 1.800.265.4556 Option 4 519.883.7406 1.888.505.4373
Group administration and web services 8:15 a.m. – 5:00 p.m. ET 1.800.265.4556 Option 5 519.883.7403 1.888.505.7747
Special Investigation Unit (Tips hotline) 8:15 a.m. – 5:00 p.m. ET 1.800.265.8899