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Head office

One Westmount Road North
P.O. Box 1603, Stn Waterloo
Waterloo, Ontario  N2J 4C7

Main reception
Toll Free: 1.800.265.8878

Automated switchboard
Toll Free: 1.800.722.6615

To contact a specific department within the company please click on one of the tabs below.

Individual Contact Centre

1.800.668.4095

Fax: 519.883.7404

Staffed 
8:15 a.m. - 6:30 p.m. EST Monday to Thursday
8:15 a.m. - 5:00 p.m. EST Friday

Group Administration and Web Services

1.800.265.4556 ext. 283 (or press option 5)

Fax: 519.883.7403
Toll free fax: 1.888.878.7747

8:15 a.m. - 7:00 p.m. EST Monday to Friday
Email Group Administration/Web Services

Group Dental Claims

1.800.265.4556 ext. 601 (or press option 3)

Fax: 519.883.7406
Toll free fax: 1.888.505.4373

8:15 a.m. - 7:00 p.m. EST Monday to Friday
Email Group Dental Claims

 

Group Health Claims

1.800.265.4556 ext. 606 (or press option 2)

Fax: 519.883.7406
Toll free fax: 1.888.505.4373

8:15 a.m. - 7:00 p.m. EST Monday to Friday
Email Group Health Claims

 

Group Life and Disability Claims

1.800.265.4556 ext. 606 (or press option 4)

Fax: 519.883.7406
Toll free fax: 1.888.505.4373

8:15 a.m. - 5:00 p.m. EST Monday to Friday
Email Group Life and Disability Claims

 

Group Special Investigations Unit

Claims Investigation
1.800.265.8899

8:15 a.m. - 5:00 p.m. EST Monday to Friday
Group Special Investigations Unit

Group Administration and Web Services

1.800.265.4556 ext. 283 (or press option 5)

Fax: 519.883.7403
Toll free fax: 1.888.878.7747

8:15 a.m. - 7:00 p.m. EST Monday to Friday
Email Group Administration/Web Services

Group Dental Claims

1.800.265.4556 ext. 601 (or press option 3)

Fax: 519.883.7406
Toll free fax: 1.888.505.4373

8:15 a.m. - 7:00 p.m. EST Monday to Friday
Email Group Dental Claims

 

Group Health Claims

1.800.265.4556 ext. 606 (or press option 2)

Fax: 519.883.7406
Toll free fax: 1.888.505.4373

8:15 a.m. - 7:00 p.m. EST Monday to Friday
Email Group Health Claims

 

Group Life and Disability Claims

1.800.265.4556 ext. 606 (or press option 4)

Fax: 519.883.7406
Toll free fax: 1.888.505.4373

8:15 a.m. - 5:00 p.m. EST Monday to Friday
Email Group Life and Disability Claims

 

Group Special Investigations Unit

Claims Investigation
1.800.265.8899

8:15 a.m. - 5:00 p.m. EST Monday to Friday
Group Special Investigations Unit