Reports to
Manager, Document Services and EquIPT
Waterloo, Ontario
Job Status
Permanent, Full-Time


  • Manage day to day operations effectively and efficiently
  • Development of motivated team focused on developing knowledge, talent and skill
  • Development of team focused on improving processes, providing added value to our clients and reduction of expenses
  • Participation and/or support of special projects
  • Budget management
  • Leadership, coaching and development of staff
  • Monitoring service standards
  • Setting daily priorities and staffing accordingly


  • Ability to develop understanding of Corporate, Group and Individual business service level requirements and business needs
  • Excellent relationship skills and ability to work effectively with people at all levels across the organization
  • Leadership and management skills, including the ability to influence the organization’s decision makers
  • Project management skills
  • Ability to handle escalated  Customer Service related issues
  • Comfortable working with Mail processing machines.  i.e. postage and courier, mail inserters, scanners,  and their related software.
  • Strong numerical comprehension for data collection and analysis
  • Strong written and verbal skills
  • Excellent multitasking and prioritization skills
  • Ability to impart knowledge to others and work in a team environment
  • Provide Direction and Motivation to teams
  • Strong problem solving ability (analytical skills)
  • Process management skiils and Superior Service driven

How to Apply

To apply for this position, please email your cover letter, including salary expectations, and resume in one MSWord document to

If applying to multiple positions, please apply to each position separately.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you require an accommodation with the application process, including for a request to receive our job postings in an alternative format.