Reports to
Director, Group Life and Disability Claims
Waterloo, Ontario
Job Status
Permanent, Full-Time


  • Analyze medical, functional, employment and contractual information in order to make timely and accurate decisions on STD and LTD claims
  • Continually manage open STD and LTD claims using proficient problem solving and analytical skills and creating opportunities for timely resolution of the claim.
  • Calculate benefits payable and make adjustments as required throughout the course of the STD and LTD claims. (i.e. offset for CPP Disability Benefits and calculating overpayments, etc.)
  • Identify and implement cost effective case management tools to assist disabled employees (e.g. Rehabilitation Intervention, Functional Abilities Evaluations, Independent Medical Examinations, Medical Consultant Referrals)
  • Provide superior written and verbal customer service with accuracy and maintain well-documented, clear and concise files
  • Frequently communicate with plan sponsors, plan members, advisors, Group Marketing Managers, medical professionals, legal professionals
  • Actively participate in client meetings


  • University degree or College Diploma preferred in health related field (i.e. nursing, occupational therapy, kinesiology, etc.) or experience adjudicating disability claims
  • Bilingual in French and English, both spoken and written is an asset
  • LTD or STD claims management experience preferred
  • Thorough knowledge of insurance operations
  • Proficient problem solving skills
  • Complex knowledge of various group contracts helpful
  • Computer literacy skills
  • Effective negotiating and conflict management skills
  • Excellent interpersonal and strong customer service skills
  • Mathematical & analytical skills

How to Apply

To apply for this position, please email your cover letter, including salary expectations, and resume in one MSWord document to

If applying to multiple positions, please apply to each position separately.