• Administering and accurately processing Group policy premiums
• Ensuring that employees and eligible dependents are accurately enrolled for coverage and that the benefit coverage is administered in accordance with the terms of the policy
• Ensuring that optimal customer service is provided to all customers, including policyholders, insured employees, Independent Producers, Group office staff, colleagues and management in Head Office by maintaining a solid knowledge of industry legislation, Company practices, products and Group contracts
• Responsible for adjudicating all claims related to group insurance plans. This includes, life insurance, dependent life insurance, optional life insurance, optional dependent life insurance, accidental death and dismemberment, long term Disability, short term disability and health and dental
• Developing and pricing new Group Life and Health products
• Ensuring that existing products are maintained on a competitive and profitable basis
• Assist in developing underwriting and marketing strategies
• Providing technical assistance to our Group Marketing Managers in the sale and retention of business, and experience analysis on our Group Life and Health portfolio