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Get in touch

Head office

Equitable
One Westmount Road North
P.O. Box 1603 Stn Waterloo
Waterloo, Ontario  N2J 4C7

Automated switchboard

1.800.722.6615

Main reception hours

Monday Friday
8:30 a.m. 5:00 p.m. ET

 

Client Service

Life Insurance and 
Critical Illness

Telephone: 1.800.668.4095

Fax: 519.883.7404

Email:
Life insurance and critical illness

Monday to Friday
8:30 a.m. – 6 p.m. ET

 

Savings and Retirement


Telephone: 1.800.668.4095

Fax: 519.883.7404

Email: Savings and retirement

Monday to Friday
8:30 a.m. – 6 p.m. ET

 

Group Benefit Claims


Telephone: 1.800.265.4556

Fax: 1.888.505.4373

Group administration and web services
Email Hours: Monday to Friday
Health claims 8:15 a.m. – 7 p.m. ET
Dental claims 8:15 a.m. 7 p.m. ET
Life insurance and disability claims 8:15 a.m. – 5 p.m. ET
Group administration and web services 8:15 a.m. – 7 p.m. ET
Fraud Investigations and Risk Management 8:15 a.m. – 5 p.m. ET

Other Contact Information