Customers who wish to provide feedback on the way Equitable Life
of Canada provides services to people with disabilities can contact
us by email, verbally or by letter. All feedback will be directed
to the company Ombudsman. Customers can expect to hear back within
15 business days. Complaints will be addressed according to our
organization's complaint management procedures.
The company's Customer Service Accessibility policy is available
upon request from the company Ombudsman.