March 27, 2017 -

Equitable Life announced today that it is launching a new online tool that provides plan administrators and plan members with a more secure and convenient way to submit administrative documents and disability forms electronically.

“In a few simple steps, plan members and plan administrators can upload documents and files directly from their browser to our secure online portal – 24 hours a day, seven days a week,” said Norma Crouse, Assistant Vice-President, Claims and Administration at Equitable Life. “They can submit multiple documents at once, and they can view their most recent document submission history.”

The new submission tool allows plan administrators and Third Party Administrators (TPAs) to upload plan member and dependent data in a safe and secure environment while maximizing administrative efficiency. As well, plan members and plan administrators can quickly and securely file disability claims and supporting documents directly to Equitable Life.

“This will mean quicker processing times for disability claims and will eliminate the need to print and mail these claim forms,” says Crouse.

A number of different types of forms and documents can be submitted using the new online document submission tool, including:

  • Administrative documents, such as applications, change forms, banking forms, as well as booklet reorder forms;
  • Disability forms and documentation;
  • Health estimates and claim resubmissions; and
  • Dental estimates and claim resubmissions.

This new tool is our latest digital solution to make it easier to do business with us. This solution adds to EZClaim Online and EZClaim Mobile, which allow plan members to submit health and dental claims anywhere from their computer or mobile devices to receive payments quickly – usually within three business days or less.


About Equitable Life of Canada

Canadians have turned to Equitable Life since 1920 to protect what matters most. We work with independent advisors across Canada to offer individual insurance, savings and retirement and group benefits solutions to meet your needs.

But we’re not your typical financial services company. We have the knowledge, experience and ability to find solutions that work for you. We’re friendly, caring and interested in helping. And we’re owned by our participating policyholders, not shareholders. So we can focus on your interests and provide you with personalized service, security and wellbeing.

Media Relations Contact
Don Bisch
Director, Group Marketing
Direct Line:  519.904.8017